Refund policy

Thank you for shopping at HYPETRNDZ for your iPhone cases and accessories. We want you to be completely satisfied with your purchase, and we understand that sometimes returns and refunds are necessary. Please review our Refunds & Return Policy below for important information regarding the process. By placing an order with us, you agree to comply with the terms and conditions outlined below.

1. Eligibility for Returns: We accept returns for unused and undamaged items within 30 days from the date of delivery. To be eligible for a return, the item must be in its original packaging and in the same condition as when you received it.

2. Return Process: To initiate a return, please follow these steps:

• Contact our customer support team at support@hypetrndz.com within 30 days of receiving your order.
• Provide your order number and a detailed explanation of the reason for the return.
• Our customer support team will guide you through the return process and provide you with the return shipping address.

3. Return Shipping Costs: Customers are responsible for the return shipping costs unless the return is due to a mistake on our part or a defective item. We recommend using a trackable shipping method to ensure the safe return of the item.

4. Refunds: Once we receive and inspect the returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 5 business days. Please note that the original shipping charges are non-refundable.

5. Exchanges: We currently do not offer direct exchanges. If you would like to exchange an item, please follow the return process mentioned above, and then place a new order for the desired item.

6. Damaged or Defective Items: In the unlikely event that you receive a damaged or defective item, please contact our customer support team at support@hypetrndz.com within 7 days of receiving your order. We will assist you in resolving the issue and provide further instructions for returning the item if necessary.

7. Non-Returnable Items: Certain items are not eligible for return, including:

• Items that are marked as final sale or clearance.
• Customized or personalized items.
• Items that have been used or are not in their original condition.

8. Contact Information: If you have any questions or require further assistance regarding our Refunds & Return Policy, please reach out to our customer support team at support@hypetrndz.com.

We reserve the right to update or modify this Refunds & Return Policy at any time. Any changes will be effective immediately upon posting on our website.

By placing an order with HYPETRNDZ, you acknowledge and agree to comply with the terms and conditions outlined in this Refunds & Return Policy.

Jewelry return & refund policy

1. General Returns: If you are not fully satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. The item must be in its original, unworn condition and accompanied by the original packaging and receipt.

2. No Refunds on Earrings: For hygiene reasons, all earring purchases are final. We do not offer refunds or exchanges on any earring products.

3. Custom Pieces: Customized items, including those with moissanite diamonds, are made uniquely for you and cannot be returned or refunded. If your custom piece arrives defective or damaged, we will offer an exchange or repair. Please get in touch with us within 7 days of receiving your order to initiate this process.

4. Defective or Damaged Items: If you receive a defective or damaged item, be sure to get in touch with us immediately. We will arrange for a return and process a full refund or exchange.

5. Return Shipping: Customers are responsible for return shipping costs unless the item is defective or an error occurs on our part.

For further questions or to initiate a return, don't hesitate to get in touch with our customer service team at support@hypetrndz.com.